Company Overview
MakeSpace is an on-demand storage company that makes it easy to order, store and retrieve your physical belongings. Instead of hauling their stuff to a storage facility, MakeSpace users take advantage of our software to manage their storage needs on-demand.
The BizOps Team
The BizOps team supports a number of different products, all with the mission of increasing efficiency at MakeSpace. We work very closely with stakeholders across the organization to ensure the products we build meet cross-functional needs. Much of our work is confidential to MakeSpace, but one publicly discussed product is our upgraded billing system mentioned below.
Key stakeholders for our team
Upgrading Billing
In its early days, MakeSpace built out its own Billing system which was able to handle the majority of requests for a growing startup. As we reached a certain scale, we needed to assess whether this homegrown system would work for the long haul.
Evaluating each of our products through the lens of CORE vs. Non-CORE (i.e. is this product core to MakeSpace) we decided to evolve our billing system leveraging 3rd-party tools where possible.
The BizOps team led this rebuild layering proprietary features unique to MakeSpace on top of steady 3rd-party infrastructure.
Excerpt from Chargebee x MakeSpace case study
